Luxury Auto Concierge & Service Coordinator

North Florida Lincoln Company; Jacksonville (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts on vehicle and part

Career advancement opportunities

Job summary

North Florida Lincoln Company, a premier Lincoln dealership in Jacksonville, seeks a Luxury Concierge Coordinator to be the face of our service experience. You will manage inquiries, schedule appointments, and coordinate Lincoln’s pickup & delivery service with a premium, hospitality-driven approach.

Ideal candidates have 1–2 years in luxury service, excellent communication, and strong organizational skills. This is a full-time, on-site role with competitive benefits and growth opportunities.

Qualifications

• Valid driver's license with a clean driving history; no suspensions.
• 1–2 years in high-end hospitality, luxury retail, fine dining, or premium automotive customer service.
• Exceptional verbal and written communication with a professional demeanor.
• Proficient with computer systems, database management, and multi-line phone systems; CRM/BDC software a plus.

Responsibilities

• Warmly greet clients and manage the lounge; ensure a premium, welcoming environment.
• Answer calls, emails, and texts; schedule service appointments using dealership systems.
• Arrange and track pickup/delivery services; coordinate loaner vehicles as needed.
• Maintain proactive communication with clients on vehicle status and status updates.
• Support service advisors and handle basic cashiering and documentation duties.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

North Florida Lincoln Company, a premier Lincoln dealership in Jacksonville, seeks a Luxury Concierge Coordinator to be the face of our service experience. You will manage inquiries, schedule appointments, and coordinate Lincoln’s pickup & delivery service with a premium, hospitality-driven approach.

Ideal candidates have 1–2 years in luxury service, excellent communication, and strong organizational skills. This is a full-time, on-site role with competitive benefits and growth opportunities.