Luxury Automotive Service Advisor - Lincoln

World Class Automotive Group; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Medical, dental, and vision insurance

Vision & 401k matching

Paid time off

Career development

Modern facility

Job summary

Planet Lincoln Spring seeks a Luxury Service Advisor to deliver a world-class client journey for discerning customers. You will be the primary contact, guiding clients through maintenance with precision, transparency, and a high-touch experience.

Join a high-volume luxury dealership team and coordinate services, pickup and delivery, and seamless communication with factory-trained technicians. Exceptional communication and 2–3 years luxury auto experience required.

Qualifications

• 2-3 years of luxury automotive service advisor experience.
• Polished, articulate communication skills.
• Experience with dealership management systems (DMS) and CRM software.

Responsibilities

• Be the primary point of contact for discerning clients and guide them through maintenance with precision and transparency.
• Listen to client needs, diagnose service requirements, and translate technical needs into clear guidance.
• Coordinate client logistics, including pickup/delivery services and luxury loaner vehicles.
• Serve as liaison between clients and technicians to ensure repair accuracy and timely delivery.
• Provide proactive updates via client-preferred channels (phone, text, email) on status, estimates, and timelines.

Skills

Luxury automotive experience

Excellent communication

CRM/DMS proficiency

Organizational skills

Professional presence

Tools

VinSolutions

Job description

PLANET LINCOLN SPRING - Luxury Service Advisor

Elevate The Ownership Experience

We are seeking a Luxury Service Advisor to join our elite service team at our premier, high-volume Planet Lincoln facility. If you understand that true luxury isn't just about the vehicle—it's about delivering an effortless, personalized, and world-class client journey,we want to invest in your career.

In this role, you will be the primary point of contact for our discerning clientele, guiding them through every step of their vehicle’s maintenance and care with precision, sophistication, and transparency.

What You Will Do

• Own the Client Experience: Act as a dedicated brand ambassador, providing an effortless, high-touch ownership experience from arrival to departure.
• Consult & Coordinate: Actively listen to client needs, accurately diagnose service requirements, and translate technical automotive needs into clear, reassuring guidance.
• Manage Luxury Amenities: Coordinate seamless client logistics, including our exclusive pickup & delivery services, mobile service dispatch, and luxury loaner vehicle allocations.
• Drive Service Excellence: Serve as the critical liaison between luxury clients and our factory-trained master technicians to ensure repair accuracy and timely vehicle delivery.
• Maintain Meticulous Communication: Deliver proactive, real-time updates via the client’s preferred communication channels (phone, text, or email) regarding vehicle status, estimates, and timelines.

What We Are Looking For

• Luxury Automotive Experience: Minimum of 2–3 years of experience as an automotive service advisor, preferably within a luxury or high-volume import/domestic franchise dealership environment.
• Exemplary Communication: Polished, articulate, and empathetic verbal and written communication skills.
• Tech-Savvy Skillset: Proficiency with modern dealership management systems (DMS) and customer relationship management (CRM) software (experience with platforms like VinSolutions is a plus).
• Process-Driven Focus: Strong organizational skills with the ability to thrive and maintain poise in a fast-paced, high-volume environment.
• Professional Presence: A sophisticated demeanor that aligns with elite luxury brand standards and client expectations.
• History: Must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.

What We Offer

• Top-Tier Compensation: Highly competitive performance-based pay plan with lucrative commission structures and bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, and employer match 401k.
• Time Off & Balance: Robust Paid Time Off (PTO) package that scales with your tenure.
• Career Growth: Continuous professional development, manufacturer certification tracks, and clear pathways for internal advancement.
• State-of-the-Art Facility: Work in a pristine, cutting-edge environment equipped with the latest automotive technology and client amenities.