Elite Luxury Auto Service Concierge

Planet Ford Dallas; Spring (TX); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Top-tier pay

Benefits package

Generous PTO

Résumé du poste

Planet Lincoln Spring is seeking a Luxury Service Advisor to join its elite service team at its premier Spring, TX facility. You will guide discerning clients through maintenance with precision and transparency, acting as brand ambassador from arrival to departure.

Responsibilities include coordinating luxury amenities, communicating proactively, and collaborating with factory-trained technicians to ensure timely vehicle delivery and customer satisfaction.

Qualifications

• 2–3 years luxury service advisor experience preferred.
• Polished verbal and written communication.
• Familiar with dealership management and CRM software.
• Ability to stay composed in a high-volume environment.
• Must pass pre-employment testing including background and drug screening.

Responsabilités

• Own the client experience from arrival to departure with a high-touch approach.
• Listen to client needs, diagnose service requirements, and translate into clear guidance.
• Coordinate pickup/delivery, mobile service dispatch, and loaner vehicle logistics.
• Serve as liaison between clients and master technicians to ensure timely repairs.
• Provide proactive updates through preferred channels (phone, text, email).

Connaissances

Luxury auto exp

Communication skills

CRM/DMS proficiency

Organizational skills

Professional presence

Background checks

Outils

VinSolutions

Description du poste

Planet Lincoln Spring is seeking a Luxury Service Advisor to join its elite service team at its premier Spring, TX facility. You will guide discerning clients through maintenance with precision and transparency, acting as brand ambassador from arrival to departure.

Responsibilities include coordinating luxury amenities, communicating proactively, and collaborating with factory-trained technicians to ensure timely vehicle delivery and customer satisfaction.