Elite Luxury Service Advisor

World Class Automotive Group; Woodland (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Top-tier compensation

Comprehensive benefits

Generous PTO

Career growth opportunities

State-of-the-art facility

Job summary

Planet Lincoln Spring is seeking a Luxury Service Advisor to join our elite service team. You will be the primary point of contact for discerning clients, guiding them through maintenance with precision, sophistication, and transparency.

You will own the client experience, coordinate service needs, and ensure seamless logistics including pickup, delivery, and loaner vehicles, while maintaining proactive, real-time updates throughout the process.

Qualifications

• Minimum 2–3 years of experience as an automotive service advisor in a luxury/high-volume environment.
• Polished, empathetic verbal and written communication skills.
• Familiarity with dealership management systems (DMS) and CRM software; VinSolutions is a plus.

Responsibilities

• Own the client experience from arrival to departure with a high-touch, luxury approach.
• Consult and coordinate service needs, translating technical details into clear guidance for clients.
• Manage logistics for pickup/delivery services and loaner vehicles to ensure a seamless process.
• Serve as the liaison between clients and factory-trained technicians to ensure accurate repairs and on-time delivery.
• Provide proactive updates via phone, text, or email on vehicle status and estimates.

Skills

Luxury automotive experience

CRM software

DMS experience

Professional communication

Tools

VinSolutions

Job description

Planet Lincoln Spring is seeking a Luxury Service Advisor to join our elite service team. You will be the primary point of contact for discerning clients, guiding them through maintenance with precision, sophistication, and transparency.

You will own the client experience, coordinate service needs, and ensure seamless logistics including pickup, delivery, and loaner vehicles, while maintaining proactive, real-time updates throughout the process.