Luxury Arrival Experience Lead

Accorhotel; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

401K

Career development

Job summary

Fairmont Scottsdale Princess, part of Accor, invites you to join the Privado team as Lead Arrival Experience Coordinator. You’ll greet guests, manage the lobby and front drive, and ensure a warm, personalized arrival and departure experience.

Reporting to Privado Managers, you’ll coordinate with Guest Services and Front Office, maintain a luxury standard, and handle luggage with care. A Forbes-rated hotel background and a valid US driver’s license are preferred.

Qualifications

• Be the 'Face of Privado' by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays

Responsibilities

• Be the 'Face of Privado' by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays

Job description

Fairmont Scottsdale Princess, part of Accor, invites you to join the Privado team as Lead Arrival Experience Coordinator. You’ll greet guests, manage the lobby and front drive, and ensure a warm, personalized arrival and departure experience.

Reporting to Privado Managers, you’ll coordinate with Guest Services and Front Office, maintain a luxury standard, and handle luggage with care. A Forbes-rated hotel background and a valid US driver’s license are preferred.