Privado Lead Arrival Experience Coordinator

Fairmont Hotels & Resorts; Scottsdale (AZ); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Free meals on-site

Learning programs

Medical and dental benefits

401K

Résumé du poste

Fairmont Scottsdale Princess is seeking a Privado Lead Arrival Experience Coordinator to welcome guests with warmth and luxury across the Privado villa experience. You will greet guests, ensure a seamless arrival and departure, and uphold the mission of \"Making Special Happen\" throughout the guest journey.

You will coordinate with Guest Services and Front Office, anticipate guest needs, and manage luggage delivery while maintaining a calm, prestige-focused environment.

Qualifications

• Must provide outstanding guest service and maintain a professional appearance.
• Ability to perform calmly under pressure in a fast-paced luxury hotel.
• Work cohesively with teams to deliver seamless guest experiences.
• Must hold a valid US driver\'s license and be able to assist with luggage handling.

Responsabilités

• Be the “Face of Privado” with a confident, warm, professional presence.
• Assist arriving and departing guests with exceptional service.
• Establish immediate guest connection and anticipate needs through observation and communication.
• Maintain a calm, organized, luxury-focused environment.
• Act as the central point of communication between Guest Services and Front Office teams.
• Proactively identify and resolve potential congestion or delays.
• Own and manage the Privado front drive and vehicle flow.
• Coordinate with Guest Services for luggage delivery and retrieval.
• Ensure seamless handoff of guest requests without repetition.
• Relay VIP arrivals and special requests to appropriate departments.

Connaissances

Excellent guest service

Professional appearance

Teamwork

Calm under pressure

Punctuality

Formation

High school diploma or equivalent

Outils

Front Office Software

POS/Guest Services system

Two-way radio proficiency

Description du poste

Company Description

At Fairmont, we want to bring out your highest potential.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive “hotel within a hotel” villa experience. Your engaging smile and personality are the essence of a great Privado Lead Arrival Experience Coordinator with Fairmont Hotels & Resorts. As you personally greet our Guests throughout the day, you will be empowered to deliver on our mission of "Making Special Happen". The Privado Ambassador owns the hotel experience, responsible for delivering a warm, personalized, and anticipatory arrival and departure to all guests. This role hosts the lobby and front drive environment, ensuring each guest is recognized, guided, and seamlessly transitioned from vehicle to resort experience.

Reporting to Privado Managers, responsibilities and essential job functions include but are not limited to the following:

• Be the “Face of Privado” by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist our arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays
• Owning and managing the Privado front drive while coordinating vehicle flow, ensuring efficient and safe guest arrival and departure
• Coordinate with Guest Services for timely luggage delivery and retrieval and assist luggage handling
• Ensure seamless handoff of guest needs without requiring guests to repeat requests
• Follow through on all arrival and departure related requests to completion
• Relay VIP arrivals, special requests, and service opportunities to appropriate departments

Qualifications

• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Prior experience in a Forbes-rated hotel preferred
• Must possess a professional presentation
• Must possess a valid US Driver’s License

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS