Privado Lead Arrival Experience Coordinator

Accorhotel; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

401K

Career development

Job summary

Fairmont Scottsdale Princess, part of Accor, invites you to join the Privado team as Lead Arrival Experience Coordinator. You’ll greet guests, manage the lobby and front drive, and ensure a warm, personalized arrival and departure experience.

Reporting to Privado Managers, you’ll coordinate with Guest Services and Front Office, maintain a luxury standard, and handle luggage with care. A Forbes-rated hotel background and a valid US driver’s license are preferred.

Qualifications

• Be the 'Face of Privado' by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays

Responsibilities

• Be the 'Face of Privado' by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays

Job description

At Fairmont, we want to bring out your highest potential. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all - except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive "hotel within a hotel" villa experience. Your engaging smile and personality are the essence of a great Privado Lead Arrival Experience Coordinator with Fairmont Hotels & Resorts. As you personally greet our Guests throughout the day, you will be empowered to deliver on our mission of "Making Special Happen". The Privado Ambassador owns the hotel experience, responsible for delivering a warm, personalized, and anticipatory arrival and departure to all guests. This role hosts the lobby and front drive environment, ensuring each guest is recognized, guided, and seamlessly transitioned from vehicle to resort experience.

Reporting to Privado Managers, responsibilities and essential job functions include but are not limited to the following:

• Be the "Face of Privado" by setting the tone for the guest’s stay through a confident, warm, and professional presence
• Assist our arriving and departing guests while providing exceptional service
• Establish immediate guest connection and recognition while anticipating needs through observation, communication and prior knowledge
• Maintain a calm, organized, and luxury-focused environment
• Act as the central point of communication between Guest Services and Front Office teams
• Proactively identify and resolve potential congestion or service delays
• Owning and managing the Privado front drive while coordinating vehicle flow, ensuring efficient and safe guest arrival and departure
• Coordinate with Guest Services for timely luggage delivery and retrieval and assist luggage handling
• Ensure seamless handoff of guest needs without requiring guests to repeat requests
• Follow through on all arrival and departure related requests to completion
• Relay VIP arrivals, special requests, and service opportunities to appropriate departments

• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Prior experience in a Forbes-rated hotel preferred
• Must possess a professional presentation
• Must possess a valid US Driver’s License

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!