Luxury Apartment Concierge & Resident Experience Lead

Edgewood Properties, Inc.; Toms River (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

401(k) with company match

On-site fitness gym

Housing discounts

Advancement opportunities

Job summary

Edgewood Properties in New Jersey is seeking a full-time Concierge for The Lofts at South Toms River, NJ. You will be the first point of contact for residents and visitors, handling front-desk tasks, events, packages, and tours to ensure a welcoming living experience.

The role requires weekend and evening shifts, strong communication, and prior customer service or property-management exposure. Join a fast-growing portfolio with opportunities for advancement.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

Responsibilities

• Oversee the front desk, warmly greeting residents, guests, vendors, and contractors.
• Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries.
• Assist with service requests by entering them into the system or guiding residents on self-submission.
• Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options.
• Engage with residents and prospective residents to enhance customer experience and resident retention.
• Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations.
• Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.
• Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution.
• Maintain office cleanliness, restock coffee bars, and monitor office supplies.
• Prepare leasing materials such as brochures and floor plans for prospective residents.
• Ensure model and vacant units are clean and ready for tours.
• Handle opening and closing procedures for the leasing office, ensuring readiness each day.
• Route calls efficiently, schedule tours and appointments, and assist with general inquiries.
• Provide administrative support to the Property Manager as needed.
• Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup.
• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.

Skills

Communication skills

Organizational skills

Customer service experience

Social media familiarity

MS Office basics

Job description

Edgewood Properties in New Jersey is seeking a full-time Concierge for The Lofts at South Toms River, NJ. You will be the first point of contact for residents and visitors, handling front-desk tasks, events, packages, and tours to ensure a welcoming living experience.

The role requires weekend and evening shifts, strong communication, and prior customer service or property-management exposure. Join a fast-growing portfolio with opportunities for advancement.