Luxury Aesthetic Concierge & Patient Advocate

ENSOUL MEDICAL CLINIC; Orchard (NE); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Salary: 3,600–4,800 SGD/mo

Performance bonus

Career progression

5-day work week

Job summary

ENSOUL MEDICAL CLINIC is seeking a Patient Service Executive/Consultant for our Singapore aesthetic clinic. The role focuses on building patient relationships, guiding treatment journeys, and delivering a premium patient experience.

Responsibilities include patient support, education on plans/products, front-desk duties, and contributing to clinic growth with integrity. Training is provided; strong service orientation and teamwork are essential.

Qualifications

• Warm personality and excellent interpersonal skills.
• Service-driven and organised in a fast-paced environment.
• Sales confidence with a patient-first mindset.
• Able to work within a close-knit team culture.

Responsibilities

• Deliver personalised patient support and follow-ups.
• Educate patients on treatment plans, skincare products, and procedures.
• Support clinic growth by recommending suitable treatments without hard selling.
• Identify patient needs and growth opportunities for services.
• Assist front desk and manage appointment bookings and inquiries.
• Create exceptional patient experiences with empathy and professionalism.
• Handle cashiering and maintain accurate documentation of records.
• Uphold operational excellence by following SOPs and training juniors.

Skills

Warm personality

Interpersonal skills

Customer service

Organised

Sales confidence

Team player

Job description

ENSOUL MEDICAL CLINIC is seeking a Patient Service Executive/Consultant for our Singapore aesthetic clinic. The role focuses on building patient relationships, guiding treatment journeys, and delivering a premium patient experience.

Responsibilities include patient support, education on plans/products, front-desk duties, and contributing to clinic growth with integrity. Training is provided; strong service orientation and teamwork are essential.