AESTHETIC CLINIC CONSULTANT

ENSOUL MEDICAL CLINIC; Orchard (NE); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Salary: 3,600–4,800 SGD/mo

Performance bonus

Career progression

5-day work week

Job summary

ENSOUL MEDICAL CLINIC is seeking a Patient Service Executive/Consultant for our Singapore aesthetic clinic. The role focuses on building patient relationships, guiding treatment journeys, and delivering a premium patient experience.

Responsibilities include patient support, education on plans/products, front-desk duties, and contributing to clinic growth with integrity. Training is provided; strong service orientation and teamwork are essential.

Qualifications

• Warm personality and excellent interpersonal skills.
• Service-driven and organised in a fast-paced environment.
• Sales confidence with a patient-first mindset.
• Able to work within a close-knit team culture.

Responsibilities

• Deliver personalised patient support and follow-ups.
• Educate patients on treatment plans, skincare products, and procedures.
• Support clinic growth by recommending suitable treatments without hard selling.
• Identify patient needs and growth opportunities for services.
• Assist front desk and manage appointment bookings and inquiries.
• Create exceptional patient experiences with empathy and professionalism.
• Handle cashiering and maintain accurate documentation of records.
• Uphold operational excellence by following SOPs and training juniors.

Skills

Warm personality

Interpersonal skills

Customer service

Organised

Sales confidence

Team player

Job description

Patient Service Executive/Consultant

(Aesthetic / Medical Clinic - Singapore)

We are looking for a warm, confident, and service-oriented individual to join our luxury aesthetic clinic team. This role is ideal for someone who enjoys building patient relationships, guiding treatment journeys, and contributing to both exceptional patient outcomes and clinic growth.

Key Responsibilities

1) Deliver Personalised Patient Support

Build strong rapport with patients through attentive, thoughtful, and personalised care. Provide timely follow-ups and work closely with the doctor to monitor progress, optimise treatment journeys, and support long-term patient satisfaction.

2) Educate and Empower Patients

Clearly explain treatment plans, skincare products, and procedures in a way that helps patients feel informed, reassured, and confident in their decisions. Encourage adherence through consistent education and support.

3) Support Clinic Growth with Integrity

Contribute to monthly clinic revenue goals by recommending suitable treatments and products based on genuine patient needs. Build trust through honest, professional guidance without hard selling.

4) Identify Patient Needs and Growth Opportunities

Recognise opportunities to enhance patient outcomes through complementary treatments, skincare, or wellness recommendations that support both patient satisfaction and clinic performance.

5) Support Front Desk & Patient Flow

Welcome and register patients warmly, manage appointment bookings efficiently, respond to calls and enquiries professionally, and coordinate the daily clinic schedule to ensure smooth operations.

6) Create Exceptional Patient Experiences

Ensure every patient interaction- whether in person, over the phone, or online is handled with empathy, professionalism, and discretion, delivering a premium experience that reflects our brand standards.

7) Handle Cashiering & Documentation Accurately

Process payments responsibly and maintain accurate documentation of patient records, treatment plans, package balances, and financial transactions with strong attention to detail.

8) Uphold Operational Excellence

Adhere to clinic SOPs, hygiene protocols, and service standards. Support the training and mentoring of junior team members to maintain consistency in service excellence.

Requirements

• Prior experience in beauty, aesthetic, luxury retail, or customer service is an advantage, but not essential

• Training will be provided for candidates with the right attitude and communication skills

• Warm personality with strong interpersonal and communication abilities

• Service-driven, organised, and comfortable working in a fast-paced environment

• Sales confidence with a patient-first mindset

• Able to work well within a close-knit team culture
  

• Salary & Benefits

  • Gross monthly salary: $3,600 to $4,800

  • Performance bonus available

  • Fast career progression opportunities

  • 5-day work week ( Mon to Fri : 1030am to 9pm and Sat : 9.30am to 6pm )

  • Permanent Sunday off, in addition to Public Holidays

  • Hospitalisation and specialist insurance coverage

  • Family-like and supportive work culture

  • Luxurious clinic environment with high-end clientele

  • Strong learning and personal growth opportunities