Experience Lead: Elite Club Floor & Guest Experience

Equinox Fitness Club; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Complimentary club membership

Discounts on services and products

Job summary

Equinox Fitness Club is seeking an Experience Lead for Sports Club LA to uphold a pristine, safe fitness floor, blend operational precision with hospitality, and drive member-centric service. You will ensure immaculate floor standards, supervise opening/closing routines, and actively engage members to enhance retention and upsell services.

The role requires CPR/AED certification (or willingness to obtain), strong communication, and a flexible schedule including mornings, evenings, weekends, and

Qualifications

• Genuine passion for health, fitness, hospitality.
• Strong interpersonal and communication skills.
• Multitask in a fast-paced, high-touch environment.
• Engage members and influence behavior professionally.
• CPR/AED certification, or willingness to obtain.
• Flexible availability including mornings, evenings, weekends and holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through re-racking and cleaning.
• Conduct opening and closing checklists and address maintenance needs promptly.
• Maintain a constant floor presence and monitor member usage.
• Support front desk and facilitate class transitions as needed.
• Serve as on-floor first responder with CPR/AED certification.
• Adhere to safety standards and address member conduct professionally.
• Deliver warm, personalized, white-glove service to every member, especially first-timers.
• Promote Equifitsessions, Spa services and Pilates with educated, service-based selling.

Skills

CPR/AED cert

Customer service

Interpersonal skills

Multitasking

Reliability

Flexible hours

Communication

Professionalism

Job description

Equinox Fitness Club is seeking an Experience Lead for Sports Club LA to uphold a pristine, safe fitness floor, blend operational precision with hospitality, and drive member-centric service. You will ensure immaculate floor standards, supervise opening/closing routines, and actively engage members to enhance retention and upsell services.

The role requires CPR/AED certification (or willingness to obtain), strong communication, and a flexible schedule including mornings, evenings, weekends, and