Lux Spa Host & Guest Experience Concierge

Recess Hotel and Club; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with vesting

Paid time off

Complimentary daily team meals

Employee discounts

Job summary

Recess Hotel & Club in Savannah, GA is seeking a Spa Host to welcome guests at Saltgrass Spa. This front‑of‑house role guides arrivals, explains the wet circuit, and coordinates spa reservations with the therapist team to ensure seamless service.

You will assist guests with services and retail, process transactions, and support promotions while maintaining a polished reception area. Weekend/evening availability and a genuine passion for wellness are important to thrive here.

Qualifications

• 1–2 years in a spa, luxury hotel, or guest-facing hospitality role preferred.
• Outstanding communication and interpersonal skills—written and verbal.
• Proficiency in spa reservation software (Book4Time a strong plus)

Responsibilities

• Serve as the primary contact for guest arrivals, departures, and in-spa needs at Saltgrass front desk.
• Greet and welcome guests with warmth and professionalism for treatments or inquiries.
• Orient guests to the wet circuit and explain protocols and flow.
• Manage spa reservations and scheduling via Book4Time, including groups.
• Provide pre- and post-appointment communication to guests.
• Assist guests in selecting services and retail products with product knowledge.
• Process retail transactions, gift cards, and spa packages at POS.
• Coordinate treatment scheduling with therapist team for seamless transitions.
• Handle guest feedback and escalate to Spa Manager when needed.
• Maintain organization of spa reception, boutique, and product displays.
• Assist with inventory management and restocking in coordination with Spa Manager.
• Stay aware of spa promotions and brand activations.
• Collaborate with hotel front desk, F&B, and concierge teams on guest crossovers.
• Support fitness activation scheduling and communication as needed.
• Assist the Spa Manager with admin tasks, reporting, and projects.

Skills

Hospitality experience

Communication skills

Wellness interest

Tools

Book4Time

Job description

Recess Hotel & Club in Savannah, GA is seeking a Spa Host to welcome guests at Saltgrass Spa. This front‑of‑house role guides arrivals, explains the wet circuit, and coordinates spa reservations with the therapist team to ensure seamless service.

You will assist guests with services and retail, process transactions, and support promotions while maintaining a polished reception area. Weekend/evening availability and a genuine passion for wellness are important to thrive here.