Spa Concierge & Guest Experience Lead

Hotel-Bardo-Savannah; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision and wellness

Company-matched 401(k) with fast vest.

Up to 20 days of paid time off, paidH

Complimentary daily team member meal

Complimentary two-night hotel stay for

Employee discounts on Saltgrass Spa

Job summary

Hotel Bardo Savannah is seeking a warm, polished Spa Host to join Saltgrass Spa. As the welcoming face of the spa, you’ll help create a seamless, relaxing experience from arrival through departure while providing personalized service and genuine hospitality.

The ideal candidate is organized, service-oriented, and passionate about wellness and creating memorable guest experiences. Weekend and holiday availability is required in our dynamic, guest-focused setting.

Qualifications

• Previous hospitality, spa, wellness, or customer service experience preferred.
• Excellent communication and interpersonal skills with a genuine passion for guest service.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable using scheduling, point-of-sale, and other computer systems.
• Polished presentation and professional grooming standards.
• Interest in wellness, relaxation, and creating personalized guest experiences.
• Ability to remain composed and welcoming in a fast-paced environment.
• Collaborative, positive approach to teamwork.
• Availability to work weekends and holidays as needed.

Responsibilities

• Welcome and assist spa guests with warmth, professionalism, and attentive service
• Schedule, confirm, and manage spa appointments while coordinating closely with therapists and the spa team
• Guide guests in selecting treatments, services, and retail products based on their needs and preferences
• Manage guest check-in, check-out, payments, and client records accurately and efficiently
• Support daily spa operations by maintaining clean, organized, and well-stocked guest and treatment areas
• Maintain strong knowledge of spa services, products, promotions, and amenities
• Uphold Hotel Bardo and Saltgrass Spa standards while helping create a calm, elevated, and welcoming environment

Skills

Hospitality experience

Communication skills

Organization

Computer systems

Grooming standards

Wellness passion

Teamwork

Weekend/holiday availability

Job description

Hotel Bardo Savannah is seeking a warm, polished Spa Host to join Saltgrass Spa. As the welcoming face of the spa, you’ll help create a seamless, relaxing experience from arrival through departure while providing personalized service and genuine hospitality.

The ideal candidate is organized, service-oriented, and passionate about wellness and creating memorable guest experiences. Weekend and holiday availability is required in our dynamic, guest-focused setting.