Lux Spa Host - Guest Experience Concierge

Fontainbleau; Las Vegas (NV); On-site; USD 18,000 - 25,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a friendly Lead Spa Host to manage the front desk and guest relations within our luxury spa. You will greet guests, supervise check-in/check-out, and coordinate guest flow with spa teams to deliver a seamless, high-end experience.

Ideal candidates have experience in a high-volume luxury spa or resort, strong guest service skills, and a polished appearance. The role requires flexible scheduling including holidays, nights, and weekends, and proficiency with

Qualifications

• High School diploma or equivalent required.
• Experience in a similar role for a high-luxury salon and spa preferred.
• Experience in high-volume luxury spa or resort preferred.
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook).
• Polished appearance and demeanor.
• Excellent guest and Member skills.
• Effective time management skills and ability to multi-task in a fast-paced environment.
• Extraordinary attention to detail, while working under tight deadlines.
• Ability to resolve problems to the satisfaction of both the guest and the company.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Responsibilities

• Welcome and interact with guests as they enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and members.
• Ensure that all spa facilities are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Provide all guests with tours of the facilities and lay out the features and benefits of facilities.
• Issue all guests with a locker, robe, and spa slippers.
• Review guest appointments/schedules and assist guest with escorting to where they will be picked up/returned for/from their treatments.
• Be able to assist guests with all questions and booking requests while they are in the spa.
• Be able to assist in other areas of the spa as needed without being prompted to do so.
• Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Fontainebleau core values, property and department standards are implemented and applied.
• Attend and participate in support training and staff meetings.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Skills

Guest service

Communication

Time management

Multitasking

Attention to detail

Integrity

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Fontainebleau Las Vegas is seeking a friendly Lead Spa Host to manage the front desk and guest relations within our luxury spa. You will greet guests, supervise check-in/check-out, and coordinate guest flow with spa teams to deliver a seamless, high-end experience.

Ideal candidates have experience in a high-volume luxury spa or resort, strong guest service skills, and a polished appearance. The role requires flexible scheduling including holidays, nights, and weekends, and proficiency with