Guest Experience Host | Flexible Schedule

Fontainebleau Las Vegas, LLC; Las Vegas (NV); On-site; USD 36,000 - 39,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a friendly Host/Hostess to greet guests and set a welcoming tone at arrival. You will manage the seating chart, handle waiting lists, and coordinate with servers to ensure smooth seating and timely service.

The role requires excellent communication, a passion for guest service, ability to work a fast-paced environment, and flexibility to cover nights, holidays, and weekends with a smile.

Qualifications

• High school diploma or equivalent required.
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
• Previous experience as a host or in a similar guest-facing role preferred.
• Strong communication skills to interact effectively with guests and members in a fast-paced environment.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Responsibilities

• Greet guests with a friendly and welcoming demeanor as they enter the restaurant, making them feel valued and appreciated.
• Manage the seating chart and ensure guests are seated promptly and efficiently according to reservations, party size, and server availability.
• Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication.
• Address special seating requests and accommodate guests with specific needs, such as highchairs, booster seats, or wheelchair access.
• Offer menus to seated guests and provide brief explanations of any specials or promotions.
• Assist in managing reservations, answering phone calls, and confirming upcoming bookings.
• Respond to guest inquiries, provide information about the restaurant, and answer questions about the menu or services.
• Assist guests with coat check services, if available, to ensure a pleasant and organized experience.
• Maintain a clean and tidy entrance area, ensuring it is free of clutter and welcoming to guests.
• Communicate effectively with servers, kitchen staff, and management to ensure efficient guest flow and service.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Skills

Interpersonal skills

Customer service

Communication skills

Flexible schedule

Experience as host

Education

High school diploma

Job description

Fontainebleau Las Vegas is seeking a friendly Host/Hostess to greet guests and set a welcoming tone at arrival. You will manage the seating chart, handle waiting lists, and coordinate with servers to ensure smooth seating and timely service.

The role requires excellent communication, a passion for guest service, ability to work a fast-paced environment, and flexibility to cover nights, holidays, and weekends with a smile.