Guest Experience Host On Call

Fontainbleau; Las Vegas (NV); On-site; USD 33,000 - 39,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a friendly Host/Hostess to greet guests and provide a warm first impression at the entrance. You will manage seating, reservations, and the waiting list to ensure prompt seating and smooth guest flow throughout service.

The role requires exceptional interpersonal and communication skills, with a willingness to work a flexible schedule that includes nights, holidays, and weekends.

Qualifications

• High school diploma or equivalent.
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
• Previous host experience preferred.
• Strong communication in a fast-paced environment.
• Willingness to work a flexible schedule including nights, holidays, and weekends.
• Ability to work in a fast-paced, busy environment.

Responsibilities

• Greet guests with a friendly and welcoming demeanor as they enter the restaurant, making them feel valued and appreciated.
• Manage the seating chart and seat guests promptly according to reservations, party size, and server availability.
• Maintain an organized waiting list during peak hours and provide estimated wait times to guests with accurate communication.
• Address special seating requests and accommodate guests with needs such as highchairs or wheelchair access.
• Offer menus to seated guests and explain specials or promotions briefly.
• Assist in managing reservations, answering phone calls, and confirming upcoming bookings.
• Respond to guest inquiries and provide information about the restaurant and menu.
• Assist guests with coat check services, if available.
• Maintain a clean and tidy entrance area and communicate with staff to ensure smooth guest flow.

Skills

Interpersonal skills

Communication skills

Flexible schedule

Host experience

English reading/writing

Education

High school diploma or equivalent

Job description

Fontainebleau Las Vegas is seeking a friendly Host/Hostess to greet guests and provide a warm first impression at the entrance. You will manage seating, reservations, and the waiting list to ensure prompt seating and smooth guest flow throughout service.

The role requires exceptional interpersonal and communication skills, with a willingness to work a flexible schedule that includes nights, holidays, and weekends.