Lux Spa Guest Concierge & Retail Specialist

Biologique-Recherche; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Biologique-Recherche is seeking a Client Advisor to be the face of our luxury spa and retail floor, delivering gracious support to guests and staff and upholding brand standards from arrival to departure.

The role emphasizes selling retail, maintaining merchandising standards, assisting with inventory, opening/closing, and supporting skin experts with client check-in, bookings, and payment processing to ensure a world‑class guest experience.

Qualifications

• Minimum of two years in roles with high performance expectations.
• Familiarity with spa or salon scheduling software (Mindbody, Booker, Zenoti).
• High school diploma required; hospitality or business study is a plus.

Responsibilities

• Greet guests, manage check-in/out with elegance and discretion.
• Answer calls, manage bookings, and handle inquiries professionally.
• Drive retail sales and maintain merchandising aligned with promotions.
• Open/close procedures, secure the facility, process payments.

Skills

Retail experience

Guest service

Hospitality

Communication skills

Education

High school diploma

Tools

Mindbody

Booker

Zenoti

POS systems

Job description

Biologique-Recherche is seeking a Client Advisor to be the face of our luxury spa and retail floor, delivering gracious support to guests and staff and upholding brand standards from arrival to departure.

The role emphasizes selling retail, maintaining merchandising standards, assisting with inventory, opening/closing, and supporting skin experts with client check-in, bookings, and payment processing to ensure a world‑class guest experience.