Luxury Hotel Retail Lead - Guest Experience & Ops

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Free meals at on-site employee canteen

Learning programs via Accor Academies

Excellent medical and dental benefits

401K, retirement plans

Job summary

Fairmont Scottsdale Princess is seeking a Retail Supervisor to deliver polished, guest-focused service across luxury retail outlets. You will showcase warmth, product knowledge, and attention to detail to help guests recreate our iconic hotel experience at home.

You will coordinate inventory, staff scheduling, and operational tasks, ensuring accurate invoicing, ticketing, and stock control while maintaining a safe, organized storeroom.

Qualifications

• Previous retail experience preferred, ideally within a hotel or hospitality environment.
• Proficient in Microsoft Windows applications and Point-of-Sale (POS) systems.
• College or university degree in a related discipline considered an asset.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated reliability, accountability, and strong attention to detail.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Collaborative team player with the ability to work cohesively across departments.
• Professional presentation and customer-focused mindset.

Responsibilities

• Deliver consistently professional, friendly, and engaging customer service while maintaining a high standard of retail operations.
• Coordinate and oversee physical inventory counts across all retail outlets, including staff scheduling, discrepancy resolution, and reporting results to Retail Management.
• Reconcile invoices with purchase orders daily and submit completed documentation to the Retail Storeroom Supervisor.
• Manage and streamline shipping and receiving processes, ensuring accurate documentation and invoice reconciliation.
• Ensure all merchandise across locations is properly SKU-assigned and ticketed, escalating any exceptions to Retail Management.
• Maintain a clean, organized, and safe storeroom environment, ensuring compliance with operational and safety standards.
• Organize and execute employee sales events, ensuring inventory limits and proper stock management.
• Serve as the internal liaison for retail communications, supporting promotion rollouts and updates across outlets.
• Ensure proper product protection, storage conditions, and stockroom organization, maintaining merchandise security and quality.
• Implement FIFO (First In, First Out) inventory rotation to maintain product freshness and minimize loss.
• Process store-to-store transfers, damaged goods, and inventory adjustments accurately and within required timelines.
• Review daily sales reports, prepare sold merchandise for replenishment, and coordinate restocking across retail locations.
• Safely organize and store stockroom equipment, including hardware, hangers, sign holders, displays, and mannequins.
• Uphold a professional appearance and positive attitude while supporting the operational needs of the retail and hotel business, including flexible scheduling (days, evenings, weekends, and holidays required).
• Perform additional duties as assigned by management to support overall retail operations.

Skills

Retail experience

Interpersonal skills

Problem-solving

Reliability

Attention to detail

Fast-paced environment

Team player

Customer-focused

Education

College or university degree in a related discipline

Tools

Windows applications

POS systems

Job description

Fairmont Scottsdale Princess is seeking a Retail Supervisor to deliver polished, guest-focused service across luxury retail outlets. You will showcase warmth, product knowledge, and attention to detail to help guests recreate our iconic hotel experience at home.

You will coordinate inventory, staff scheduling, and operational tasks, ensuring accurate invoicing, ticketing, and stock control while maintaining a safe, organized storeroom.