Lux Spa Experience Coordinator – Miami Beach

Andaz; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free room nights

Room rate discounts

Medical, Dental, and Vision insurance

401K with company match

Generous PTO

Family bonding time & adoption support

Tuition reimbursement

Employee stock purchase plan

Job summary

The Spa Coordinator at Andaz Miami Beach is responsible for checking guests in at the Spa, scheduling and managing appointments, and maintaining cleanliness of the spa facility, including locker rooms, quiet lounge and pool deck. You will act as a liaison between guests, spa management and other departments, delivering quality guest service and supporting a positive team environment for spa staff.

Join a luxury resort environment where guests expect impeccable service and a seamless wellness

Qualifications

• Caring, warm demeanor and desire to satisfy guests in a luxury environment.
• Respond to guest needs and adhere to company standards.
• Strong attention to detail and high cleanliness standards.
• Able to handle stressful situations calmly and professionally.
• Excellent communication skills.
• Proficient with computers (Outlook, Word, Excel).
• Experience with Book4Time is a plus.
• Able to prioritize and multitask in a fast-paced setting.
• Flexible availability including evenings, weekends and holidays.
• Professional appearance and positive attitude.
• Team player who is eager to learn and share knowledge.

Responsibilities

• Check guests in at the Spa and assist with a smooth arrival experience.
• Schedule and manage spa appointments and services.
• Maintain cleanliness of spa facility, locker rooms, quiet lounge and pool deck.
• Liaise between guests, spa management and other departments as needed.
• Deliver quality guest service and support a positive spa team environment.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Professional demeanor

Team player

Calm under pressure

Computer proficiency

Tools

Outlook

Word

Excel

Book4Time

Job description

The Spa Coordinator at Andaz Miami Beach is responsible for checking guests in at the Spa, scheduling and managing appointments, and maintaining cleanliness of the spa facility, including locker rooms, quiet lounge and pool deck. You will act as a liaison between guests, spa management and other departments, delivering quality guest service and supporting a positive team environment for spa staff.

Join a luxury resort environment where guests expect impeccable service and a seamless wellness