Spa Coordinator

Andaz; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free room nights

Room rate discounts

Medical, Dental, and Vision insurance

401K with company match

Generous PTO

Family bonding time & adoption support

Tuition reimbursement

Employee stock purchase plan

Job summary

The Spa Coordinator at Andaz Miami Beach is responsible for checking guests in at the Spa, scheduling and managing appointments, and maintaining cleanliness of the spa facility, including locker rooms, quiet lounge and pool deck. You will act as a liaison between guests, spa management and other departments, delivering quality guest service and supporting a positive team environment for spa staff.

Join a luxury resort environment where guests expect impeccable service and a seamless wellness

Qualifications

• Caring, warm demeanor and desire to satisfy guests in a luxury environment.
• Respond to guest needs and adhere to company standards.
• Strong attention to detail and high cleanliness standards.
• Able to handle stressful situations calmly and professionally.
• Excellent communication skills.
• Proficient with computers (Outlook, Word, Excel).
• Experience with Book4Time is a plus.
• Able to prioritize and multitask in a fast-paced setting.
• Flexible availability including evenings, weekends and holidays.
• Professional appearance and positive attitude.
• Team player who is eager to learn and share knowledge.

Responsibilities

• Check guests in at the Spa and assist with a smooth arrival experience.
• Schedule and manage spa appointments and services.
• Maintain cleanliness of spa facility, locker rooms, quiet lounge and pool deck.
• Liaise between guests, spa management and other departments as needed.
• Deliver quality guest service and support a positive spa team environment.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Professional demeanor

Team player

Calm under pressure

Computer proficiency

Tools

Outlook

Word

Excel

Book4Time

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Organization - Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is recruiting a Spa Coordinator to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami.

Position Summary

The Spa Coordinator is responsible for checking in guests at our Spa, scheduling and managing appointments and maintaining cleanliness of the spa facility including locker rooms, quiet lounge and pool deck. Acting as a liaison between guests, spa management and other departments of the resort when necessary. The Spa Coordinator must provide quality guest service experience and maintain a positive work environment for spa staff.

Qualifications

• Presents a caring, warm demeanor with a true desire to satisfy the needs of others in a fast paced, luxury environment.
• Must be able to respond to individual guest needs and adhere to company standards as written in the employee handbook.
• Must possess attention to detail and a high standard for cleanliness.
• Capable of dealing with stressful situations calmly and professionally.
• Must have excellent communication skills.
• Must be proficient with computers, particularly Microsoft Office products such as Outlook, Word, and Excel.
• Experience with Book4Time a plus.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Flexible availability including evenings, weekends and holidays is required.
• Display professional demeanor and appearance at all times.
• Ability to stand for long periods of time.
• Maintains a positive attitude and takes initiative to get the job done.
• Committed to producing quality work.
• Supportive team player.
• Eager to learn and to share knowledge and skills.

As an Andaz Miami Beach Resort & Spa colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.