Lux Spa Coordinator — Guest Experience & Scheduling

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Lucrative salary

Market-leading benefits

Time off plans

Cohesive team in inclusive environment

Complimentary hotel stays around the世界

Wellbeing and mental health programs

Diversity and inclusion initiatives

Complimentary employee meals

Tuition reimbursement

Job summary

Four Seasons Naples Beach Club is seeking a Spa Coordinator to warmly welcome guests, manage bookings, and support daily spa operations. The role emphasizes courtesy, scheduling efficiency, and product knowledge in a luxury resort setting.

You will help maintain a pristine spa environment, assist with retail recommendations, and participate in ongoing staff training to uphold Four Seasons service standards.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop-up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with various duties, such as stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Skills

fashion merchandising

retail sales

organization

multitasking

customer service

Job description

Four Seasons Naples Beach Club is seeking a Spa Coordinator to warmly welcome guests, manage bookings, and support daily spa operations. The role emphasizes courtesy, scheduling efficiency, and product knowledge in a luxury resort setting.

You will help maintain a pristine spa environment, assist with retail recommendations, and participate in ongoing staff training to uphold Four Seasons service standards.