Spa Coordinator

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Lucrative salary

Market-leading benefits

Time off plans

Cohesive team in inclusive environment

Complimentary hotel stays around the世界

Wellbeing and mental health programs

Diversity and inclusion initiatives

Complimentary employee meals

Tuition reimbursement

Job summary

Four Seasons Naples Beach Club is seeking a Spa Coordinator to warmly welcome guests, manage bookings, and support daily spa operations. The role emphasizes courtesy, scheduling efficiency, and product knowledge in a luxury resort setting.

You will help maintain a pristine spa environment, assist with retail recommendations, and participate in ongoing staff training to uphold Four Seasons service standards.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop-up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with various duties, such as stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Skills

fashion merchandising

retail sales

organization

multitasking

customer service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the Role:
The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Key Responsibilities:

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.

• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.

• Maintain cleanliness and organization in the spa reception and retail areas.

• Escort guests to locker rooms and provide orientations, if no attendant is available.

• Recommend and sell retail products, providing guests with home care advice.

• Assist with pop-up spa receptions for group arrivals and various administrative tasks.

• Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.

• Address guest complaints promptly, ensuring their satisfaction.

• Support the spa team with various duties, such as stocking and preparing guest amenities.

• Participate in ongoing training to enhance product knowledge and customer service skills.

Qualifications:

• Interest in fashion merchandising and retail sales in a spa setting.

• Strong organizational and multitasking skills.

• Ability to work under pressure and adapt to changing demands.

• Attention to detail and accuracy with booking and inventory systems.

• A professional, positive attitude and a commitment to high standards of service.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Lucrative salary!

• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

• Time off plans starting on the day of hire!

• An opportunity to be a part of a cohesive team in an inclusive work environment!

• Complimentary and discounted hotel staysaround the world!

• Wellbeing and mental health initiatives and focused company!

• Embracement and promotion of diversity in our workplace!

• Complimentary employee meals and beverages!

• Tuition reimbursement!

Schedule & Hours:

Part-time | Flexible schedule option to be discussed | Primarily M-F.

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf