Spa Coordinator

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Time off from day one

Complimentary hotel stays worldwide

Tuition reimbursement

Employee meals

Wellbeing initiatives

Diversity & inclusion

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a Spa Coordinator to ensure exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. A professional, courteous approach is required to deliver services in line with Four Seasons standards.

The role involves coordinating spa services, maintaining a welcoming reception, promoting retail products, and supporting events and daily operations.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop‑up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end‑of‑day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Skills

Organizational skills

Multitasking

Under pressure

Attention to detail

Customer service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Key Responsibilities

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop‑up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end‑of‑day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with various duties, such as stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Qualifications

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.

What We Offer

• Lucrative salary!
• Market‑leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Schedule & Hours

Part‑time | Flexible schedule option to be discussed | Primarily M‑F.
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal