Lux Spa Concierge & Reservations Specialist

Four Seasons; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Four Seasons Chicago seeks a Spa Receptionist to be the first contact for guests, handling bookings, retail, and a range of spa operations. You will coordinate appointments, process payments, and maintain a welcoming reception area with a focus on accuracy and guest satisfaction.

Excellent communication, organizational skills, and a background in luxury hospitality are preferred. Proficiency in spa software such as Book4Time and Opera is desirable; English fluency is required.

Qualifications

• Reading, writing, and oral proficiency in English; additional languages are a plus.
• Excellent communication and organizational skills; ability to prioritize in a busy environment.
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera.

Responsibilities

• Welcome and consult with guests about services, amenities, and spa facilities.
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
• Provide recommendations and assist with retail sales tailored to guest needs.
• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
• Handle telephone and email inquiries according to Four Seasons' service standards.
• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
• Maintain communication logs and update staff on changes to bookings or tasks.
• Assist therapists and attendants with operational needs, ensuring smooth service delivery.
• Monitor guest areas hourly, ensuring cleanliness and functionality.
• Process payments, gratuities, and service vouchers accurately.
• Prepare daily accounting reports and resolve discrepancies in vouchers or payments.
• Assist with gift certificate processing and ensure proper handling of cash and bank balances.
• Maintain product knowledge and assist guests with retail purchases.
• Restock, price, and display retail products, keeping area clean and organized.
• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.

Skills

English fluency

Excellent communication

Customer service

Organizational skills

Spa software knowledge

Tools

Book4Time

Opera

Job description

Four Seasons Chicago seeks a Spa Receptionist to be the first contact for guests, handling bookings, retail, and a range of spa operations. You will coordinate appointments, process payments, and maintain a welcoming reception area with a focus on accuracy and guest satisfaction.

Excellent communication, organizational skills, and a background in luxury hospitality are preferred. Proficiency in spa software such as Book4Time and Opera is desirable; English fluency is required.