Five-Star Spa Concierge (Part-Time, Chicago)

Kohler; Chicago (IL); Presencial; USD 17 000 - 26 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Health insurance

Vision and dental coverage

401(k) with company matching

Resumo da oferta

Kohler Waters Spa Lincoln Park is seeking a part-time Spa Receptionist to greet guests, process transactions, book services, and maintain a pristine spa environment onsite in Chicago, IL. Strong communication, multitasking, and a customer-focused mindset are essential for delivering Forbes 5-Star guest experiences.

Applicants must be 18+, with spa customer service experience preferred. The role requires working weekdays and weekends with shifts from 8:00am to 9:00pm, and offers eligibility for

Qualificações

• Applicants must be 18 years or older.
• Prior customer service experience within a spa environment preferred, but not required.
• Strong communication skills.
• Strong attention to detail.
• Ability to use multiple computer/guest management systems.

Responsabilidades

• Provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Use Proficient Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests.
• Process all retail transactions, paying special attention to details.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies with supervision/support to maintain a relaxing spa atmosphere.
• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences.
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all.

Conhecimentos

Customer service

Communication

Detail orientation

Computer systems

Fast-paced environment

Ferramentas

Property Management System

Descrição da oferta de emprego

Kohler Waters Spa Lincoln Park is seeking a part-time Spa Receptionist to greet guests, process transactions, book services, and maintain a pristine spa environment onsite in Chicago, IL. Strong communication, multitasking, and a customer-focused mindset are essential for delivering Forbes 5-Star guest experiences.

Applicants must be 18+, with spa customer service experience preferred. The role requires working weekdays and weekends with shifts from 8:00am to 9:00pm, and offers eligibility for