Luxury Spa Receptionist & Guest Experience Lead

Four Seasons Hotels and Resorts; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee rates

Uniforms with dry cleaning

Shift meals

On-site parking

Tuition reimbursement

Career growth

Inclusive culture

Recognition programs

Job summary

Four Seasons Resort Scottsdale is seeking a Spa Receptionist to be the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation to departure while supporting daily spa operations.

This role coordinates appointments, handles guest inquiries and transactions, assists with retail, maintains a pristine reception area, and collaborates with spa, housekeeping and other hotel teams to deliver the exceptional Four Seasons service.

Qualifications

• 2+ years of experience in a spa, hospitality, front desk, or guest services role.
• Strong communication, customer service, and organizational skills.
• Proficiency with Microsoft Office applications and familiarity with spa or hotel systems such as Book4Time, Opera, or similar platforms preferred.
• Passion for wellness and hospitality, with a professional demeanor, positive attitude, and commitment to exceptional guest service.
• Valid authorization to work in the United States

Responsibilities

• Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
• Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
• Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining accurate records.
• Maintain a clean, organized, and professional reception area, including monitoring guest spaces and replenishing supplies as needed.
• Collaborate with spa, housekeeping, engineering, and other hotel teams to ensure seamless operations and exceptional guest experiences.

Skills

Communication skills

Customer service

Organizational skills

Multitasking

Tools

Book4Time

Opera

MS Office

Job description

Four Seasons Resort Scottsdale is seeking a Spa Receptionist to be the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation to departure while supporting daily spa operations.

This role coordinates appointments, handles guest inquiries and transactions, assists with retail, maintains a pristine reception area, and collaborates with spa, housekeeping and other hotel teams to deliver the exceptional Four Seasons service.