Lux Spa Concierge — Guest Wellness and Experience Lead

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Stay discounts

Tuition reimbursement

Employee assistance program

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, CT, seeks a Spa Concierge to craft guest spa experiences, recommend services, and maintain a warm, healing environment with high professionalism.

You will warmly welcome guests, master the Spa Service Menu, promote retail products, handle reservations, and ensure rooms and treatment areas are pristine.

Fluency in English and prior luxury-hotel spa experience preferred; weekend and holiday availability required; secondary education minimum.

Qualifications

• Preferably two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays, depending on the department's needs.
• Minimum education level: Secondary school.

Responsibilities

• Warmly welcome all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be fully familiar with the product lines used in the Spa for retail and professional use, and provide guidance to customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations, ensuring workload is evenly distributed among the massage therapists.
• Ensure Therapists are aware of any special indications or contraindications for tailored Spa service.
• Ensure guest feedback is communicated to Spa Management for follow-up.
• Maintain assigned areas and treatment rooms clean and organized at all times.
• Keep the Spa Boutique clean and organized.

Skills

Advanced English

Spa service knowledge

Google Suite

Flexible schedule

Customer service

Education

Secondary school

Tools

Google Suite

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, CT, seeks a Spa Concierge to craft guest spa experiences, recommend services, and maintain a warm, healing environment with high professionalism.

You will warmly welcome guests, master the Spa Service Menu, promote retail products, handle reservations, and ensure rooms and treatment areas are pristine.

Fluency in English and prior luxury-hotel spa experience preferred; weekend and holiday availability required; secondary education minimum.