Spa Concierge & Guest Experience Lead

Wildflower Farms; Town of Gardiner (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Wildflower Farms, Auberge Collection in the Hudson Valley, seeks a Spa Coordinator to assist with daily operations, manage the spa schedule, coordinate with therapists and staff, and respond to guest inquiries. The role emphasizes warm guest interactions, effective bookings, and accuracy in sales reconciliation.

As part of a luxury hospitality retreat, you will contribute to a welcoming atmosphere and ensure an outstanding experience for every guest, while supporting cross‑department

Qualifications

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Facilitates bookings and reservations with accurate sales reconciliation.
• Greets guests warmly and uses name recognition throughout the visit.
• Communicates guest feedback to spa leadership in a timely manner.

Responsibilities

• Maintain the spa schedule and coordinate with therapists and staff.
• Handle inquiries about services and products.
• Navigate guest feedback in real time to ensure satisfaction.
• Ensure spa areas are clean and orderly through daily walkthroughs.
• Support seamless guest stays by coordinating with related departments.

Job description

Wildflower Farms, Auberge Collection in the Hudson Valley, seeks a Spa Coordinator to assist with daily operations, manage the spa schedule, coordinate with therapists and staff, and respond to guest inquiries. The role emphasizes warm guest interactions, effective bookings, and accuracy in sales reconciliation.

As part of a luxury hospitality retreat, you will contribute to a welcoming atmosphere and ensure an outstanding experience for every guest, while supporting cross‑department