Luxury Front Desk & Guest Experience Specialist

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Employee Discounts

Tuition Reimbursement

Career Growth

EAP

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, CT, seeks a Front Desk Agent to greet guests, manage check-ins/outs, and provide information on hotel services. You will handle reservations, communicate guest needs to various departments, and ensure accurate guest records.

The ideal candidate has 1 year in a similar role, strong interpersonal and communication skills, and the ability to multitask while using hotel management systems and basic computer tools.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skills

Responsibilities

• Greet guests upon arrival, facilitate smooth check-in/check-out, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate special requests to relevant departments.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Process payments, verify payment information, and handle financial transactions including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Skills

Interpersonal skills

Communication

Multi-tasking

Basic computer skills

Familiarity with hotel management"s

Tools

PMS Software

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, CT, seeks a Front Desk Agent to greet guests, manage check-ins/outs, and provide information on hotel services. You will handle reservations, communicate guest needs to various departments, and ensure accurate guest records.

The ideal candidate has 1 year in a similar role, strong interpersonal and communication skills, and the ability to multitask while using hotel management systems and basic computer tools.