Lux Spa Concierge & Guest Experience Lead

Auberge Resorts Collection; Washington (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Flexible Spending Accounts

Health Savings Account

401(k) with match

Employee discounts

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, Connecticut, seeks a Spa Concierge to craft exceptional spa experiences for guests, offering service recommendations and wellness activity guidance in a relaxed, healing atmosphere. The role emphasizes warm welcomes, professional communication, and in-depth knowledge of treatments and products.

Responsibilities include managing reservations, coordinating with therapists, and ensuring guest feedback is relayed to management for prompt

Qualifications

• Preferably two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays, depending on the department's needs.
• Minimum education level: Secondary school.

Responsibilities

• Warmly welcome all guests and strive to provide exceptional service.
• Communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be familiar with the product lines used in the Spa for retail and professional use, and guide customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations, ensuring workload is evenly distributed among therapists according to balance.
• Ensure therapists are aware of any special indications or contraindications so the Spa service is tailored to guest needs as per medical form.
• Ensure all guest feedback is communicated to Spa Management for follow-up.
• Take care of assigned areas and treatment rooms, keeping them prepared, clean and organized.
• Keep the Spa Boutique clean and organized.

Skills

English proficiency

Guest service

Communication skills

Education

Secondary school

Tools

Google Suite

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, Connecticut, seeks a Spa Concierge to craft exceptional spa experiences for guests, offering service recommendations and wellness activity guidance in a relaxed, healing atmosphere. The role emphasizes warm welcomes, professional communication, and in-depth knowledge of treatments and products.

Responsibilities include managing reservations, coordinating with therapists, and ensuring guest feedback is relayed to management for prompt