Lux Spa Concierge – Guest Services & Reservations

TOWERHOUSE BISTRO INC; Miami Beach (FL); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Free uniforms

Competitive salary

Zusammenfassung

We are a distinguished hospitality destination located in vibrant Miami Beach, FL, seeking a warm, polished Spa Concierge to welcome guests and elevate the spa experience. This role offers the chance to thrive in a luxury environment with a focus on guest satisfaction and attention to detail.

You will greet guests, manage appointments, explain services, and coordinate with spa therapists while maintaining a serene front desk.

Qualifikationen

• Prior experience in spa, hotel, or luxury hospitality concierge.
• Exceptional customer service and interpersonal communication.
• Proficiency with spa booking software is a plus.
• Flexible availability including weekends/evenings/holidays.

Aufgaben

• Greet and welcome spa guests with a professional demeanor.
• Schedule, confirm, and manage spa appointments.
• Provide detailed information on services, treatments, and promotions.
• Process check-ins/outs and handle payments accurately.
• Coordinate with therapists and staff to ensure seamless service flow.
• Maintain a clean, serene front desk area.
• Upsell spa packages, retail products, and add-ons.

Kenntnisse

Guest services

Bilingual (English/Spanish)

Customer service

Multitasking

Tools

Spa booking software

Jobbeschreibung

We are a distinguished hospitality destination located in vibrant Miami Beach, FL, seeking a warm, polished Spa Concierge to welcome guests and elevate the spa experience. This role offers the chance to thrive in a luxury environment with a focus on guest satisfaction and attention to detail.

You will greet guests, manage appointments, explain services, and coordinate with spa therapists while maintaining a serene front desk.