Five-Star Spa Concierge | Guest Experience Pro

Biltmore Hotel; Coral Gables (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel in Coral Gables is hiring a Spa Concierge responsible for maintaining the spa's high standards of service. This role requires a professional demeanor and excellent customer service skills, ensuring guest satisfaction at all times. Candidates must possess a high school diploma and have a minimum of one year in hospitality, with the ability to communicate effectively and handle multiple tasks in a busy environment. The position supports various spa operations and guest interactions.

Qualifications

• Must speak, read, write, and understand English.
• Minimum of one year hotel, spa, or hospitality experience preferred.

Responsibilities

• Support company philosophy and culture for guest satisfaction.
• Ensure reception area is tidy, clean, and stocked.
• Act as a first impression for all guests, ensuring a warm welcome.
• Manage appointment schedules to maximize profitability.
• Assist in various spa operations as needed.

Skills

English language proficiency

Attention to detail

Problem-solving

Team collaboration

Time management

Multitasking

Education

High School Degree or GED

Tools

Spa software knowledge

Job description

A luxury hotel in Coral Gables is hiring a Spa Concierge responsible for maintaining the spa's high standards of service. This role requires a professional demeanor and excellent customer service skills, ensuring guest satisfaction at all times. Candidates must possess a high school diploma and have a minimum of one year in hospitality, with the ability to communicate effectively and handle multiple tasks in a busy environment. The position supports various spa operations and guest interactions.