Guest Experience Lead: Front Desk Supervisor

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, CT, is seeking a Front Desk Supervisor to lead the guest experience, ensure smooth check-ins and check-outs, and maintain service excellence across the front desk.

You will supervise staff, manage reservations, resolve guest inquiries, and coordinate with other departments to deliver personalized hospitality. The role requires 2+ years of hotel reception experience and proficiency with Google Applications.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4- or 5-star property.
• Proficient in Google Applications (Gmail, Calendar, Tasks) to support daily operations.

Responsibilities

• Oversee check-in and check-out processes, ensuring a welcoming guest experience.
• Supervise front desk team with coaching, training and adherence to hotel policies.
• Monitor reservations for accuracy, availability, and special requests.
• Resolve guest inquiries and issues promptly to maintain high service levels.
• Coordinate front desk operations across shifts and act as liaison with other departments.
• Maintain records of guest interactions and generate management reports.

Skills

Hotel receptionist experience

Google Applications (Gmail Calendar &<

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, CT, is seeking a Front Desk Supervisor to lead the guest experience, ensure smooth check-ins and check-outs, and maintain service excellence across the front desk.

You will supervise staff, manage reservations, resolve guest inquiries, and coordinate with other departments to deliver personalized hospitality. The role requires 2+ years of hotel reception experience and proficiency with Google Applications.