Lux Spa Concierge & Guest Experience Lead

Auberge Collection; Washington (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with 4% match

Employee discounts

Tuition reimbursement

Job summary

Mayflower Inn & Spa, Auberge Collection in Washington, CT invites a Spa Concierge to deliver exceptional guest experiences, offer recommendations for services and wellness activities, and maintain a warm, relaxing environment.

You will master the spa menu, assist with reservations, and ensure guests feel cared for from check-in to post-visit. The role requires strong English, flexibility, and a professional approach to service in a luxury hotel setting.

Qualifications

• Experience in a high-end spa or luxury hotel preferred.
• Advanced English, both spoken and written.
• Ability to work flexible hours, including weekends/holidays.
• Proficiency in Google Suite.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Know the spa menu and current promotions to upsell.
• Process spa reservations from pre-arrival to final charge.
• Maintain treatment rooms and spa boutique in pristine condition.
• Coordinate with therapists to balance workload.

Skills

Guest service excellence

Professional communication

Flexibility

English proficiency

Education

Secondary school diploma

Tools

Google Suite

Job description

Mayflower Inn & Spa, Auberge Collection in Washington, CT invites a Spa Concierge to deliver exceptional guest experiences, offer recommendations for services and wellness activities, and maintain a warm, relaxing environment.

You will master the spa menu, assist with reservations, and ensure guests feel cared for from check-in to post-visit. The role requires strong English, flexibility, and a professional approach to service in a luxury hotel setting.