Lux Spa Concierge & Guest Experience Lead

Mayflower Inn and Spa; Washington (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Savings Account

401(k) with match

Team Member Stay Discounts

Employee Assistance Program

Tuition Reimbursement

Flexible Spending Accounts

Life and AD&D

Job summary

Mayflower Inn and Spa is seeking a Spa Concierge to create exceptional spa experiences for guests, recommend services, experiences and wellness activities, and maintain a relaxing, healing environment that exceeds expectations.

You will warmly welcome guests, master the Spa Service Menu and promotions, guide guests on products for retail, and handle reservations from pre-arrival to final charge, while keeping treatment rooms pristine and notifying management of guest feedback.

Qualifications

• Advanced English, both spoken and written.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Two years of experience in a high-end Spa or luxury hotel preferred.

Responsibilities

• Warmly welcome all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be fully familiar with the product lines used in the Spa for retail and professional use, and be capable of guiding customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations, ensuring that workload is evenly distributed among therapists according to balance.
• Ensure Therapists are aware of any special indications or contraindications so the Spa service is tailored to guests’ needs.
• Ensure guest feedback and reviews are communicated to Spa Management for quick follow-up.
• Take care of assigned areas and treatment rooms, ensuring they are prepared and clean.
• Keep the Spa Boutique clean and organized.

Skills

Advanced English

Google Suite

Education

Secondary school

Job description

Mayflower Inn and Spa is seeking a Spa Concierge to create exceptional spa experiences for guests, recommend services, experiences and wellness activities, and maintain a relaxing, healing environment that exceeds expectations.

You will warmly welcome guests, master the Spa Service Menu and promotions, guide guests on products for retail, and handle reservations from pre-arrival to final charge, while keeping treatment rooms pristine and notifying management of guest feedback.