Spa Concierge (Front Desk)

Auberge Collection; Washington (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Mayflower Inn & Spa, part of Auberge Resorts Collection, in Washington, CT, seeks a Spa Concierge to craft premium guest experiences and recommend spa services, experiences, and wellness activities with the utmost professionalism.

The role requires knowledge of spa treatments, excellent English, and the ability to manage reservations and guest communications while maintaining pristine spa spaces and retail guidance.

Qualifications

• Two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays.
• Minimum education level: Secondary school.

Responsibilities

• Warmly welcome all guests and strive to provide exceptional service.
• Communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments offered in the Spa Service Menu and promotions.
• Familiar with Spa product lines and able to guide retail recommendations.
• Process spa service reservations from pre-arrival to final charges and handle administrative tasks.
• Manage daily reservations and balance workload among massage therapists.
• Inform Therapists of special indications or contraindications for tailored services.
• Communicate guest feedback to Spa Management for quick follow-up.
• Prepare and maintain treatment rooms and keep the Spa Boutique clean and organized.

Job description

Located in the idyllic town of Washington in Connecticut, Mayflower Inn & Spa is an exquisite country retreat, nestled in 58 acres of beautifully landscaped gardens and woodland. Just two hours’ drive from New York City, it is renowned as one of northeast America’s most distinguished luxury hideaways. Memories are made easily when you stay at our boutique hotel in Litchfield County, a portal to a simpler time, where the definitive measure of the good life is in soul-stirring moments rooted in the idyllic countryside.

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences, and Wellness activities with the highest standards of professionalism, creating a warm, relaxing, and healing environment, ensuring that the guest experience exceeds expectations.

• Warmly welcome all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments currently offered in the Spa Service Menu and any promotions or offers at any given time.
• Be fully familiar with the product lines used in the Spa for retail and professional use, and be fully capable of providing guidance and recommendations to our customers on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and booking to final room charge and perform other administrative tasks and reports as needed.
• Manage daily reservations, ensuring that the workload is evenly distributed among the massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to meet the specific needs of our guests as described in their medical consultation form.
• Ensure that all guest feedback and reviews are communicated to the Spa Management for quick follow-up.
• Take care of the assigned areas and treatment rooms, ensuring they are prepared according to the specific standard and maintain them clean and organized at all times.
• Keep the Spa Boutique clean and organized.

• Preferably two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays, depending on the department's needs.
• Minimum education level: Secondary school.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.