Lux Spa Concierge: Create Transformative Guest Experiences

Auberge Collection; Washington (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Mayflower Inn & Spa, part of Auberge Resorts Collection, in Washington, CT, seeks a Spa Concierge to craft premium guest experiences and recommend spa services, experiences, and wellness activities with the utmost professionalism.

The role requires knowledge of spa treatments, excellent English, and the ability to manage reservations and guest communications while maintaining pristine spa spaces and retail guidance.

Qualifications

• Two years of experience in a high-end Spa or luxury hotel.
• Proficiency in Google Suite and prior knowledge of Spa services preferred.
• Advanced English, both spoken and written.
• Able to work flexible hours, including weekends and holidays.
• Minimum education level: Secondary school.

Responsibilities

• Warmly welcome all guests and strive to provide exceptional service.
• Communicate professionally and effectively in the languages used in the Spa.
• Be fully knowledgeable about all treatments offered in the Spa Service Menu and promotions.
• Familiar with Spa product lines and able to guide retail recommendations.
• Process spa service reservations from pre-arrival to final charges and handle administrative tasks.
• Manage daily reservations and balance workload among massage therapists.
• Inform Therapists of special indications or contraindications for tailored services.
• Communicate guest feedback to Spa Management for quick follow-up.
• Prepare and maintain treatment rooms and keep the Spa Boutique clean and organized.

Job description

Mayflower Inn & Spa, part of Auberge Resorts Collection, in Washington, CT, seeks a Spa Concierge to craft premium guest experiences and recommend spa services, experiences, and wellness activities with the utmost professionalism.

The role requires knowledge of spa treatments, excellent English, and the ability to manage reservations and guest communications while maintaining pristine spa spaces and retail guidance.