Lux Spa Receptionist — Guest Experience Champion

Four Seasons Resort Scottsdale; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Exclusive employee rates worldwide

Complimentary uniforms with dry-clean

Complimentary meals on shift

Career growth programs and tuition-rem

Job summary

Four Seasons Resort Scottsdale seeks a Spa Receptionist to serve as the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation through departure while supporting spa operations.

This role coordinates appointments, handles inquiries and transactions, assists with retail sales, and collaborates with multiple departments to deliver the high‑quality Four Seasons service in a fast-paced luxury environment.

Qualifications

• Minimum of 2 years of experience in a spa, hospitality, front desk, or guest services role.
• Strong communication, customer service, and organizational skills.
• Proficiency with Microsoft Office and familiarity with spa/hotel systems such as Book4Time or Opera.

Responsibilities

• Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
• Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
• Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining records.
• Maintain a clean, organized reception area and replenish supplies as needed.
• Collaborate with spa, housekeeping, engineering, and hotel teams to ensure seamless operations and guest experiences.

Skills

Spa/Hospitality experience

Customer service

Communication skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Book4Time

Opera PMS

Job description

Four Seasons Resort Scottsdale seeks a Spa Receptionist to serve as the welcoming first point of contact for guests, ensuring a seamless and personalized experience from reservation through departure while supporting spa operations.

This role coordinates appointments, handles inquiries and transactions, assists with retail sales, and collaborates with multiple departments to deliver the high‑quality Four Seasons service in a fast-paced luxury environment.