Luxury Spa Receptionist for Guest Experience

fourseasons; Scottsdale (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee rates at Four Seasons

Uniforms with dry cleaning

Shift meals on-site

Tuition reimbursement

Career growth opportunities

Inclusive culture

Job summary

Four Seasons Resort Scottsdale is seeking a Spa Receptionist to be the welcoming first contact for guests, coordinating reservations, inquiries, and transactions while supporting daily spa operations.

Ideal candidates bring at least 2 years in spa or luxury hospitality, strong communication, and a professional demeanor. This on-site role offers comprehensive benefits, growth opportunities, and a focus on wellness and guest satisfaction.

Qualifications

• Minimum of 2 years of experience in a spa, hospitality, front desk, or guest services role, preferably in a luxury environment.
• Strong communication, customer service, and organizational skills with the ability to multitask in a fast-paced setting.
• Proficiency with Microsoft Office applications and familiarity with spa or hotel systems such as Book4Time, Opera, or similar platforms preferred.
• Passion for wellness and hospitality, with a professional demeanor, positive attitude, and commitment to exceptional guest service.
• Valid authorization to work in the United States

Responsibilities

• Welcome guests, manage check-ins and check-outs, and provide information about spa services, amenities, and facilities.
• Schedule, coordinate, and manage spa appointments to ensure accuracy and alignment with guest preferences.
• Handle guest inquiries, process payments, gift certificates, and retail transactions while maintaining accurate records.
• Maintain a clean, organized, and professional reception area, including monitoring guest spaces and replenishing supplies as needed.
• Collaborate with spa, housekeeping, engineering, and other hotel teams to ensure seamless operations and exceptional guest experiences.

Skills

Spa experience

Customer service

Multitasking

Office software

US work authorization

Tools

Book4Time

Opera

Job description

Four Seasons Resort Scottsdale is seeking a Spa Receptionist to be the welcoming first contact for guests, coordinating reservations, inquiries, and transactions while supporting daily spa operations.

Ideal candidates bring at least 2 years in spa or luxury hospitality, strong communication, and a professional demeanor. This on-site role offers comprehensive benefits, growth opportunities, and a focus on wellness and guest satisfaction.