Front Desk Concierge

OneSpaWorld; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

ANDARA SPA in Orlando is seeking a Concierge to welcome guests, manage front-of-house operations, and offer information on spa services and homecare options. You will ensure a warm, efficient check-in and assist with guest requests in a resort setting. The role requires prior resort front desk experience, at least one year answering phones in a customer-focused environment, and familiarity with POS systems.

A high school diploma is required; U.S. employment eligibility must be met.

Qualifications

• Previous resort experience as a Front Desk Concierge is required.
• At least 1 year of experience answering phones in a customer-focused environment is required.
• Experience with a point-of-sale system; Book4Time is desirable.
• Retail experience is a plus.

Responsibilities

• Welcome and assist guests at the front desk to ensure a warm, professional check-in experience.
• Provide information on spa services, hours, and policies.
• Handle basic inquiries and direct guests to appropriate services.

Skills

Front desk concierge

Phone handling

Customer service

Retail experience

Education

High school diploma or equivalent

Tools

Book4Time

Job description

ANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a deep reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter and father to son, and is deeply woven into the Balinese way of life. By combining this rich heritage and spirit of generosity with European techniques, Mandara offers each guest an ultimate, luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is unique, because we honor the culture we are immersed in as well as the Balinese traditions of our past. While no two Mandara Spas are identical, you will always recognize us by our commitment to your ultimate satisfaction, our belief in the healing arts, and the spirit of generosity with which we perform every service.

Namaste.

JOB DESCRIPTION: CONCIERGE

Position Summary

The Concierge monitors and participates in front-of-house operations to ensure every guest is met and warmly welcomed, and that a full range of information and homecare services is offered. The Concierge pays special attention to front-line guest service excellence standards.

Experience

• Previous resort experience as a Front Desk Concierge (required)
• At least 1 year of experience answering phones in a customer-focused environment (required)
• Experience with a point-of-sale system; Book4Time experience is desirable
• Retail experience is a plus

Technical and Administrative Knowledge

• Computer literate with good keyboarding skills; proficient with Windows
• Effective written communication skills
• Able to operate basic office equipment, such as a phone, calculator, fax, printer, and copier

Required Skills and Abilities

• Pleasant, professional phone etiquette
• Excellent listening and verbal communication skills
• Excellent client care, service excellence, and attention to detail
• Professional appearance at all times
• Self-motivated, responsible, and dependable
• Flexible, cooperative, and a strong team player
• High personal standards and values

Education and Eligibility

• High school diploma or equivalent
• Ability to meet U.S. employment and eligibility requirements