Spa Guest Experience Specialist

Genesis Health Clubs; Orange (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Advancement opportunities

Vision insurance

Job summary

The Woodhouse Day Spa in Orange Village is seeking a full-time and part-time Spa Concierge to welcome guests and help ensure a seamless, upscale experience.

You will educate guests about the Woodhouse experience, assist with locker room access and amenities, and answer calls with a friendly, professional demeanor. This role supports leadership and contributes to a warm, inviting spa environment.

Responsibilities

• Provides personal attention from the time the guest walks through the door.
• Educates the guest on the Woodhouse experience, including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience.
• Answers the phone with a smile each and every time.
• Acts as the brand ambassador, ensuring the guest enters a clean, safe environment with the right lighting, music, and scent to create a memorable experience.
• Remembers small details that make The Woodhouse special – the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries.
• Serves as a backup for the leadership team, ensuring smooth operations when they focus on the “big stuff.”

Job description

The Woodhouse Day Spa in Orange Village is seeking a full-time and part-time Spa Concierge to welcome guests and help ensure a seamless, upscale experience.

You will educate guests about the Woodhouse experience, assist with locker room access and amenities, and answer calls with a friendly, professional demeanor. This role supports leadership and contributes to a warm, inviting spa environment.