Lux Security & Guest Experience Ambassador

La Jolla Beach & Tennis Club Partners; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free meals

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Dining discounts

Shop discounts

Referral bonus

Job summary

La Jolla Beach & Tennis Club, Inc. is seeking a Security Ambassador to serve as the first point of contact for members, guests, residents, and vendors. You will ensure controlled access, maintain a secure environment, and deliver exceptional service reflecting the standards of a luxury resort and private club.

The role requires a professional demeanor, strong security awareness, and the ability to coordinate with Front Desk, Tennis Operations, and Membership to maintain smooth operations.

Qualifications

• High school diploma or GED or equivalent experience.
• Strong customer service and communication skills.
• Ability to enforce rules with professionalism.

Responsibilities

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Ensure all guests coming onto the property are properly registered.
• Provide warm, welcoming, and professional first impression.
• Offer directions and property information to the members and guests.
• Assist with traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure the Ambassador booth remains organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Other duties may be assigned.

Skills

Customer service

Communication

Security awareness

Observation

De-escalation

Education

High school diploma or GED

Tools

CCTV monitoring

Access control systems

Job description

La Jolla Beach & Tennis Club, Inc. is seeking a Security Ambassador to serve as the first point of contact for members, guests, residents, and vendors. You will ensure controlled access, maintain a secure environment, and deliver exceptional service reflecting the standards of a luxury resort and private club.

The role requires a professional demeanor, strong security awareness, and the ability to coordinate with Front Desk, Tennis Operations, and Membership to maintain smooth operations.