Security Ambassador

La Jolla Beach & Tennis Club Partners; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free meals

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Dining discounts

Shop discounts

Referral bonus

Job summary

La Jolla Beach & Tennis Club, Inc. is seeking a Security Ambassador to serve as the first point of contact for members, guests, residents, and vendors. You will ensure controlled access, maintain a secure environment, and deliver exceptional service reflecting the standards of a luxury resort and private club.

The role requires a professional demeanor, strong security awareness, and the ability to coordinate with Front Desk, Tennis Operations, and Membership to maintain smooth operations.

Qualifications

• High school diploma or GED or equivalent experience.
• Strong customer service and communication skills.
• Ability to enforce rules with professionalism.

Responsibilities

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Ensure all guests coming onto the property are properly registered.
• Provide warm, welcoming, and professional first impression.
• Offer directions and property information to the members and guests.
• Assist with traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure the Ambassador booth remains organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Other duties may be assigned.

Skills

Customer service

Communication

Security awareness

Observation

De-escalation

Education

High school diploma or GED

Tools

CCTV monitoring

Access control systems

Job description

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc. , where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club , a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel , a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room , celebrated for its fine dining and dramatic surfside views.

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations.

What we offer:

• Free daily meal and salad bar
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

Consistently provide professional, attentive, and genuinely friendly service

Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate

$21.27

Summary

The Security Ambassador serves as the first point of contact for members, guests, residents, and vendors entering the property. This role is responsible for ensuring controlled access, maintaining a secure environment, and delivering exceptional service that reflects the standards of a luxury hotel and private tennis club. The ideal candidate combines strong security awareness with refined hospitality and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and control all vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor and contractor credentials in accordance with property policies and procedures.
• Maintain accurate visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and immediately report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Ensure all guests coming onto the property are properly registered.
• Provide warm, welcoming, and professional first impression.
• Offer directions and property information to the members and guests.
• Assist with traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or policy enforcement.
• Maintain accurate daily reports and incident documentation.
• Communicate clearly with Front Desk, Tennis Operations, and Membership.
• Monitor Security Cameras and communication systems as assigned.
• Ensure the Ambassador booth remains organized, clean, and presentable.
• Run all end-of-day reports and charge guest fees accordingly.
• Other duties may be assigned.

OUTCOME

By assisting management and staff in providing a safe and secure resort/hotel environment for guests, members, employees, and visitors, employees help ensure experiences at the La Jolla Beach and Tennis Club, Inc. are memorable.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below is representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

WRITTEN COMMUNICATION SKILLS

Ability to read, write, and understand comprehensive correspondence, memos, and reports. Ability to accurately document security related observations and incidents.

VERBAL COMMUNICATION SKILLS

Ability to effectively and accurately present information in one-on-one and small group situations to customers, guests, members, and employees of the organization.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English to customers, guests, members, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weig