Director of Membership

La Jolla Beach & Tennis Club, Inc.; San Diego (CA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Referral bonus

Job summary

La Jolla Beach & Tennis Club, Inc. in La Jolla, CA, seeks a Director of Club Membership to drive membership growth, retention, and the club’s reputation as a premier coastal resort. The role leads membership initiatives, forges strong member relationships, and aligns strategies with the club’s legacy of excellence.

Annualized salary ranges from $175,000 to $200,000, with comprehensive benefits and a focus on delivering extraordinary guest experiences in a private club setting.

Qualifications

• Dynamic hospitality leader with a passion for service and guest experience.
• Strong strategic mindset and ability to drive membership growth and retention.
• Proven track record building community and member engagement.

Responsibilities

• Lead and manage membership and tennis operations to deliver exceptional member experiences.
• Oversee recruitment, onboarding, and application processing for new members.
• Build strong relationships with current and prospective members and respond to inquiries.

Skills

Leadership

Customer service

Relationship building

Strategic planning

Education

Hospitality degree

Tools

CRM software

Job description

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views.

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations.

What We Offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What We Ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Summary

The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting La Jolla Beach & Tennis Club’s (LJBTC) reputation as a premier coastal resort and private club. This position requires a dynamic individual with a passion for hospitality, a strategic mindset, and exceptional relationship-building skills. The ideal candidate will be adept at leading membership initiatives, fostering community engagement, and aligning membership strategies with the club’s legacy of excellence.

Annualized salary: 175K - 200K

Complimentary daily meal and salad bar

Complimentary parking

Complimentary dry cleaning

Fully employer-paid Benefits (single coverage) including: Medical, Dental, Vision

401K match

Paid vacation, sick, and holiday time

Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!

Property retail shop and hotel discounts

$500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develops and implements procedures and functions of the membership office and tennis operations. Directs all membership and tennis activities personally or through subordinate staff members. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and manage the operations of membership, including but not limited to: boutique, beach, massage, tennis, golf and fitness activity programs to ensure exceptional member experiences and smooth daily operations.
• Lead membership recruitment efforts, including prospecting, outreach, tours, onboarding, and application processing to create a welcoming new member experience.
• Build and maintain strong relationships with current and prospective members, serving as the main contact for membership questions, concerns, and support.
• Develop and implement member retention and engagement strategies, including orientations, welcome events, referrals, and ambassador programs.
• Coordinate private tours, club previews, member events, seasonal programs, and social activities in partnership with other departments and committees.
• Collaborate with departments such as events, golf, racquets, fitness, youth programs, and catering to enhance the overall member experience.
• Maintain accurate membership records, waiting lists, status changes, upgrades, and database reporting.
• Prepare monthly, quarterly, and annual reports on membership activity, engagement, conversions, and trends for leadership and committees.
• Support Membership Committee initiatives, coordinate meetings, and help implement committee and Board decisions.
• Communicate with members and prospects through newsletters, promotional materials, and other membership communications.
• Represent the Club at community and industry events as an ambassador for the Club’s brand, culture, and mission.
• Assist with membership budgeting, expense tracking, strategic planning, and special projects as assigned.
• Monitor member feedback, industry trends, and local market activity to improve membership growth and member satisfaction.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.