Lux Retail Sales Support Associate (Flexible Schedule)

kate spade new york; Clarksburg (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York invites applications for a Sales Support Associate. The role focuses on delivering warm, professional service, accurate cash-wrap, and a well-organized sales floor to enhance the customer experience.

You will also handle shipments, assist with merchandising updates, and support daily store operations while maintaining loss-prevention standards. A fast-paced environment requires teamwork and strong communication skills.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer tools (iPad/laptop, Mobile POS and Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Cash register use

Basic computer skills

Price sheets literacy

Attention to detail

Multitasking

Customer service

English proficiency

Tools

Cash register systems

iPad / Laptop

Mobile POS

Walkie talkie

Internet access

Job description

Coach in New York invites applications for a Sales Support Associate. The role focuses on delivering warm, professional service, accurate cash-wrap, and a well-organized sales floor to enhance the customer experience.

You will also handle shipments, assist with merchandising updates, and support daily store operations while maintaining loss-prevention standards. A fast-paced environment requires teamwork and strong communication skills.