Lux Reservations Leader (Pre-Opening)

Four Seasons Hotels and Resorts; Brookside (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Four Seasons Hotels and Resorts seeks a Reservations Manager to lead the Reservations and Communications operation for a luxury pre-opening team. Based in the Punta Cana office with travel to the property as needed, you will drive guest-centric booking experiences across rooms, dining and spa.

You will recruit, train and coach a dedicated team, partner with Revenue Management, and collaborate with Front Office, F&B, Spa, Sales and IT to ensure seamless service and exceptional guest experiences.

Qualifications

• Leadership experience in Reservations or Rooms Division.
• Strong knowledge of reservations processes and distribution channels.
• Excellent organizational and communication skills.

Responsibilities

• Recruit, train, and lead the Reservations and Communications team with clear expectations.
• Develop and implement policies, workflows, and service standards for pre-opening and operations.
• Oversee reservation quality for rooms, dining, and spa with coaching and testing.
• Monitor call metrics and performance indicators; take corrective action as needed.
• Manage reservation systems, channels, OTA bookings, and related processes.
• Collaborate with Revenue, Front Office, F&B, Spa, Sales, and IT to resolve issues.
• Handle escalated guest concerns and keep senior leaders informed.
• Prepare schedules, reports, and departmental plans aligned to budget.

Skills

Leadership

Reservations experience

English & Spanish

Tools

Opera

ACD/telephony platforms

Job description

Four Seasons Hotels and Resorts seeks a Reservations Manager to lead the Reservations and Communications operation for a luxury pre-opening team. Based in the Punta Cana office with travel to the property as needed, you will drive guest-centric booking experiences across rooms, dining and spa.

You will recruit, train and coach a dedicated team, partner with Revenue Management, and collaborate with Front Office, F&B, Spa, Sales and IT to ensure seamless service and exceptional guest experiences.