Lux Hotel Guest Concierge — High-End Service Pro

The Colonnade Hotel; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Colonnade Hotel in Boston’s Back Bay is seeking a friendly and professional Guest Services Associate to greet guests, manage check-in/check-out, and promote hotel services.

You will handle phone calls, provide local recommendations, and collaborate with a team to deliver outstanding service in a fast-paced, upscale environment. Excellent communication and a guest-focused attitude are essential.

Qualifications

• Minimum of two years prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed. Opera experience is a plus
• Working knowledge of guest and hotel services, polices and operations.
• Upbeat, energetic and work as a part of a team
• Ability to maintain confidentiality
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Guest registration process and communication of hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
• Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
• Perform any other job duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Multitasking

Education

Hotel School degree

Tools

Opera

MS Office

Job description

The Colonnade Hotel in Boston’s Back Bay is seeking a friendly and professional Guest Services Associate to greet guests, manage check-in/check-out, and promote hotel services.

You will handle phone calls, provide local recommendations, and collaborate with a team to deliver outstanding service in a fast-paced, upscale environment. Excellent communication and a guest-focused attitude are essential.