Luxury Front Desk Concierge

IHG Hotels; Massachusetts; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

InterContinental Boston is seeking a Front Desk Agent to welcome guests with elegance, ensure seamless arrivals, and set the tone for a memorable stay. You’ll be the trusted host, handling check-ins, reservations, and personalized service that reflects Forbes Five-Star standards.

Join a luxury property managed by IHG Hotels & Resorts and contribute to a guest-centric culture. You’ll collaborate with hotel teams to deliver exceptional experiences for every guest, while upholding professionalism,

Qualifications

• Fluent in English; other languages are a plus.
• High school diploma or equivalent; some college preferred.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Able to lift up to 50 lbs and stand for extended periods.
• Comfortable with property management and reservation systems.

Responsibilities

• Greet guests with poise, professionalism, and warmth, embodying a luxury welcome.
• Manage check-ins and check-outs with accuracy, efficiency, and attentiveness.
• Recognize IHG One Rewards members and returning guests with tailored acknowledgment.
• Deliver personalized service and thoughtful recommendations, anticipating guest needs.
• Handle cash, credit card, and billing transactions with security and precision.
• Resolve concerns or requests with empathy, timeliness, and a sense of ownership.
• Clearly document and communicate guest preferences across departments.
• Maintain a lobby environment aligned with Forbes luxury standards.
• Actively participate in daily briefings and Forbes service training.
• Uphold the principles of Forbes Five-Star behavior standards, including: Gracious, intuitive, and sincere communication.
• Anticipatory service and attention to detail.
• Professional demeanor, grooming, and body language.
• Consistent use of guest names and recognition moments.
• Polished service recovery and emotional intelligence.

Skills

Fluent in English

Other languages a plus

Education

High school diploma or equivalent

Some college preferred

Tools

Property management systems

Job description

InterContinental Boston is seeking a Front Desk Agent to welcome guests with elegance, ensure seamless arrivals, and set the tone for a memorable stay. You’ll be the trusted host, handling check-ins, reservations, and personalized service that reflects Forbes Five-Star standards.

Join a luxury property managed by IHG Hotels & Resorts and contribute to a guest-centric culture. You’ll collaborate with hotel teams to deliver exceptional experiences for every guest, while upholding professionalism,