Guest Experience Concierge

Hei Hotels Inc.; Boston (MA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental insurance through-+

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through the ASPCA

401(k) with matching funds

Hotel room discounts

Job summary

The Liberty Hotel in Boston, a Marriott Luxury Collection property, seeks a welcoming Front Desk Associate to assist guests with arrival and departure, handle registrations, and provide information about local attractions. The role emphasizes accurate data entry, guest satisfaction, and professional communication.

We value hospitality experience, excellent customer service, and the ability to work in a fast-paced environment. Competitive wages and full benefits are offered to eligible associates.

Qualifications

• Experience in hospitality front desk operations.
• Strong customer service and communication skills.
• Ability to input and retrieve guest information accurately.

Responsibilities

• Greet guests with a friendly, professional welcome.
• Process registrations, room assignments and payments accurately.
• Issue keys, verify guest information and rates.
• Handle guest inquiries and resolve issues to ensure satisfaction.
• Assist with check-out and settle accounts.
• Promote brand marketing programs and hotel services.

Skills

Hotel experience

Customer service

Communication skills

Data entry

Tools

Computer systems

POS system

Job description

The Liberty Hotel in Boston, a Marriott Luxury Collection property, seeks a welcoming Front Desk Associate to assist guests with arrival and departure, handle registrations, and provide information about local attractions. The role emphasizes accurate data entry, guest satisfaction, and professional communication.

We value hospitality experience, excellent customer service, and the ability to work in a fast-paced environment. Competitive wages and full benefits are offered to eligible associates.