Guest Service Agent

The Colonnade Hotel; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Colonnade Hotel in Boston’s Back Bay is seeking a friendly and professional Guest Services Associate to greet guests, manage check-in/check-out, and promote hotel services.

You will handle phone calls, provide local recommendations, and collaborate with a team to deliver outstanding service in a fast-paced, upscale environment. Excellent communication and a guest-focused attitude are essential.

Qualifications

• Minimum of two years prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed. Opera experience is a plus
• Working knowledge of guest and hotel services, polices and operations.
• Upbeat, energetic and work as a part of a team
• Ability to maintain confidentiality
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Guest registration process and communication of hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
• Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
• Perform any other job duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Multitasking

Education

Hotel School degree

Tools

Opera

MS Office

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?

The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service, and exceptional amenities.

As the face of our hotel, your primary responsibilities will be:

• Greet customers immediately with a friendly and sincere welcome.
• Guest registration process and communication of hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
• Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
• Perform any other job duties as assigned.

Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and have excellent communication skills. Strong attention to detail and follow through are key to your success as well as the ability to multitask and work at a fast pace.

Qualifications:

• Minimum of two years prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed. Opera experience is a plus
• Working knowledge of guest and hotel services, polices and operations.
• Upbeat, energetic and work as a part of a team
• Ability to maintain confidentiality
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.

Use your past hotel job or customer service experience to make a difference at The Colonnade Hotel. If you are ready for the challenge - we are ready for you!